Privacy Policy

1 Introduction

Yoomento ("Yoomento", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how Yoomento collects, uses, stores, shares, and protects information when you use our website, mobile application, tools, and services.

This policy applies to all Yoomento products and services, including:

• The Yoomento website at yoomento.com
• The Yoomento mobile application (iOS and Android)
• Mentorship and coaching services
• Screen detox coaching and programmes
• Habit tracking tools and assessments
• AI-guided features and personalised recommendations
• All related tools, features, and services ("Services")

By accessing or using any of our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

2 Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name and display name
• Email address
• Password (stored in hashed/encrypted form — never in plain text)
• Account type (user, mentor, coach)
• Sign-up method (email, Apple Sign-In, Google Sign-In, or other OAuth providers)

2.2 Profile Information

To personalise your experience, you may provide:

• Goals, interests, and personal development preferences
• Mentorship and coaching needs and focus areas
• Professional background, industry, or career stage
• Profile photo (optional)
• Bio or personal statement (optional)

2.3 App Activity and Usage Data

When you use our Services, we collect data about your activity, including:

• Habit tracking entries, streaks, and progress data
• Screen time tracking and detox programme progress
• Assessment responses and results
• Tool usage, feature interactions, and session data
• Goals set, milestones achieved, and coaching session notes

2.4 Mentor and Coach Data

If you book, apply for, or engage in mentorship or coaching services:

• Booking requests, scheduling preferences, and session history
• In-app messages and communication with mentors/coaches
• Mentor/coach application information (if applying to join)
• Professional credentials, experience, and specialisations (mentors/coaches)
• Ratings and reviews

2.5 Communication Data

• Support messages and enquiries submitted via contact forms
• Email communications with the Yoomento team
• In-app messages and notifications

2.6 Payment and Subscription Data

Purchases and subscriptions on the Yoomento platform may be processed through Apple App Store (StoreKit), Google Play Billing, Stripe, or other payment providers. We do not store full payment card numbers. We may receive:

• Transaction identifiers and confirmation references
• Subscription status and tier information
• Billing country or region (as provided by the payment provider)

Payment processing is governed by the terms of the relevant payment provider (Apple, Google, Stripe, etc.).

2.7 Device and Technical Data

We automatically collect certain technical information to operate and improve our Services:

• Device type, model, and manufacturer
• Operating system and version (iOS, Android, macOS, Windows, etc.)
• App version and build number
• IP address and approximate geographic location (country/region level)
• Browser type and version (web users)
• Crash logs and error reports
• App performance and analytics data
• Device identifiers (such as advertising identifiers, where permitted)
• Network connection type

2.8 Notification Data

• Push notification tokens (to send reminders and updates to your device)
• Notification preferences and opt-out settings

2.9 User-Generated Content (Optional)

You may optionally share content such as journal entries, reflections, or personal notes within the app. This content is associated with your account and treated as private unless you explicitly choose to share it.

2.10 Guest / No-Account Usage

Certain tools (such as assessments or the habit tracker) may be usable without creating an account. In those cases, data is processed locally in your browser and is not stored on our servers unless you are signed in.

3 How We Use Your Information

Yoomento uses the information we collect to:

Purpose	Data Used
Create and manage your account	Account information, profile data
Provide mentorship, coaching, habit tracking, screen detox tools, assessments, and AI-guided support	Profile, activity, mentor/coach data
Personalise recommendations and your in-app experience	Goals, preferences, activity data
Match users with appropriate mentors or coaches	Goals, interests, profile, coaching needs
Process payments and manage subscriptions	Payment/subscription data
Send reminders, push notifications, support messages, and service updates	Notification tokens, contact info, preferences
Improve app performance, conduct analytics, and understand user behaviour	Device data, usage data, crash logs
Provide customer support	Communication data, account information
Prevent fraud, abuse, and ensure platform safety and security	Device data, account data, usage patterns
Comply with legal obligations	As required by applicable law

We rely on the following legal bases to process your data (where applicable law requires a legal basis):

• Contract: processing necessary to provide the Services you've signed up for
• Legitimate interests: analytics, security, fraud prevention, improving our platform
• Consent: marketing emails, optional analytics, push notifications (you may withdraw consent at any time)
• Legal obligation: compliance with applicable laws and regulations

4 AI-Powered Features

Yoomento may use artificial intelligence (AI) powered features to provide guidance, habit suggestions, coaching prompts, productivity support, personalised recommendations, and progress insights within the platform.

AI features use information you provide — such as your goals, habits, assessment responses, and progress data — to generate relevant, personalised outputs.

Where AI features are powered by third-party AI service providers, data submitted to those features may be processed by the relevant provider subject to their data processing terms. We only use AI providers who offer appropriate data protection commitments. [Add specific AI provider(s) here if applicable, e.g. OpenAI, Google Gemini, Anthropic Claude.]

5 Data Sharing

We may share your information only in the following limited circumstances:

• Service providers: Third-party companies we use to operate our platform (hosting, database, authentication, analytics, crash reporting, payment processing, email, push notifications, AI services). These providers are contractually bound to protect your data and may only use it to provide services on our behalf.
• Mentors and coaches: If you book a session or send a message, relevant information (such as your name and message content) is shared with the relevant mentor or coach to facilitate the service.
• Apple and Google: Information necessary for in-app purchases and subscription management is shared with Apple App Store or Google Play in accordance with their respective policies.
• Legal compliance: We may disclose information where required by law, court order, or governmental authority, or to protect the rights, property, or safety of Yoomento, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• With your consent: We may share information in other ways with your explicit consent.

6 Third-Party Services

Yoomento uses third-party services to provide, maintain, and improve the platform. These may include:

Category	Purpose	Possible Providers
Hosting & infrastructure	Serving the app and website	[e.g. AWS, Google Cloud, Vercel, Railway]
Database	Storing user accounts and data	[e.g. Firebase, Supabase, PostgreSQL]
Authentication	Secure sign-in and account management	[e.g. Firebase Auth, Supabase Auth, Auth0]
Analytics	Understanding app usage and performance	[e.g. Google Analytics, Mixpanel, PostHog]
Crash reporting	Identifying and fixing app errors	[e.g. Sentry, Firebase Crashlytics]
Payment processing	Handling subscriptions and purchases	[e.g. Stripe, Apple In-App Purchase, Google Play Billing]
Email & notifications	Sending transactional and support emails	[e.g. SendGrid, Resend, Mailchimp]
Push notifications	Sending app reminders and alerts	[e.g. Firebase Cloud Messaging, APNs]
AI service providers	Powering AI-guided features (if applicable)	[e.g. OpenAI, Google Gemini, Anthropic]
Apple App Store	iOS app distribution and in-app purchases	Apple Inc.
Google Play	Android app distribution and in-app purchases	Google LLC

Each third-party provider has its own privacy policy. We encourage you to review the policies of providers relevant to you. We only use providers who offer appropriate data protection commitments consistent with this policy.

7 Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Services. Specifically:

• Active accounts: Data is retained while your account remains active.
• Inactive accounts: We may delete or anonymise data from accounts that have been inactive for an extended period, following reasonable advance notice.
• Upon account deletion: Personal data is deleted or anonymised within a reasonable timeframe (typically 30–90 days) following a confirmed deletion request, unless we are required to retain it for legal or regulatory compliance purposes.
• Anonymised/aggregated data: We may retain anonymised, non-identifiable data indefinitely for analytics and product improvement purposes.
• Legal obligations: Certain data may be retained for longer periods where required by applicable law (e.g. financial records, fraud prevention).

8 Security

We take the security of your personal data seriously. Yoomento implements reasonable technical and organisational safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (HTTPS/TLS) for all data in transit
• Secure, access-controlled storage environments
• Passwords stored using industry-standard hashing algorithms (never plain text)
• Regular security reviews and access management practices
• Staff training on data protection responsibilities

If you believe your account has been compromised or you notice suspicious activity, please contact us immediately at privacy@yoomento.com.

9 Account and Data Deletion App Store Required

You have the right to delete your Yoomento account and all associated personal data at any time.

How to Request Deletion

• In-app (mobile): If you have a Yoomento mobile app account, you can initiate account deletion directly from your account settings or profile area within the app. Navigate to Settings → Account → Delete Account.
• By email: Send a deletion request to privacy@yoomento.com from the email address associated with your account.
• Via the website: Contact us through yoomento.com/contact.

What Happens When You Delete Your Account

• Your personal profile, account credentials, and activity data will be permanently deleted.
• Deletion is typically completed within 30 days of a confirmed request.
• Anonymised or aggregated data that cannot identify you may be retained.
• Some data may be retained for a limited period where required by law (e.g. transaction records).
• If you subscribed via Apple App Store or Google Play, cancelling your account does not automatically cancel your subscription — please manage subscriptions directly in your device settings.

10 Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data (see Section 9).
• Data portability: Request your data in a structured, machine-readable format where technically feasible.
• Restrict processing: Request that we restrict processing of your data in certain circumstances.
• Object to processing: Object to processing based on legitimate interests.
• Manage notifications: Update push notification preferences in your device settings or within the Yoomento app.
• Opt out of marketing emails: Use the unsubscribe link in any marketing email, or contact us at privacy@yoomento.com.
• Manage cookies: Control cookie preferences through your browser settings (see Section 11).
• Withdraw consent: Where we rely on consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@yoomento.com. We will respond within 30 days. We may need to verify your identity before processing certain requests.

If you are located in the European Economic Area (EEA) or UK, you also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, the right to delete, and the right to opt out of sale (we do not sell personal data).

11 Cookies and Tracking Technologies

The Yoomento website uses cookies and similar technologies to operate the platform and understand how it is used. Cookie categories include:

• Essential cookies: Required for the website to function correctly (session management, security). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (page views, session duration, feature usage). These may be disabled via your browser settings.
• Preference cookies: Remember your settings and preferences across visits.

The Yoomento mobile app does not use browser cookies. Device-level identifiers may be used for analytics and crash reporting as described in Section 2.7.

You can control browser cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

12 Children's Privacy

Yoomento is not intended for children under the age of 13 (or the minimum age required by applicable law in your jurisdiction — for example, 16 in certain countries under GDPR). We do not knowingly collect or solicit personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@yoomento.com. We will promptly delete such information from our systems upon verification.

If we become aware that we have inadvertently collected personal information from a child under the applicable minimum age, we will take steps to delete that information as quickly as possible.

13 International Users

Yoomento is operated from, and your data may be processed in, the United States or other countries where Yoomento or its third-party service providers operate. These countries may have different data protection laws than your home country.

By using our Services, you acknowledge and consent to your information being transferred to and processed in the United States or other applicable jurisdictions.

Where we transfer personal data from the EEA, UK, or Switzerland to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms as required by applicable law.

14 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or data practices. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email (where reasonably practicable)
• Display a notice within the app or on our website for material changes

Your continued use of Yoomento's Services after the effective date of a revised policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: